Last updated: August 28, 2026
Policy
We’re committed to the quality of every DIFT product. If you’re not satisfied with your purchase for any reason, you may initiate a return within 30 days of receiving your order, provided the item is unworn, unwashed, and includes original tags.
You are responsible for return shipping costs. Please note that the original shipping cost is not refundable.
DIFT does not currently offer size or colourway exchanges. All approved requests are processed as returns for refund.
International Returns
The same 30 day return window applies to international orders, including the UK, EU, and elsewhere. International customers are responsible for their own return shipping costs and any applicable customs duties or taxes. Please contact your local customs office for guidance on duty refunds, if applicable.
Faulty or Incorrect Items
If your item arrives damaged, defective, or isn’t what you ordered, contact us at support@thedift.com within 24 hours of delivery with photos, and we’ll arrange a replacement or refund at no cost to you.
Exceptions
There are currently no exceptions to this policy. All products are eligible for return under the terms above.
How to Start a Return
Email support@thedift.com with your order number and the item(s) you’d like to return.
Refunds
Once we receive and inspect your return, we’ll notify you of approval status. Approved refunds go to your original payment method within 5 to 10 business days.
Questions
Reach us anytime at support@thedift.com.